L’Outdoor Sales Department supports customers in the realization of all their projects, by grouping together three departments: wholesale and brand development; contracting; and the Projects department. Virginie Aubert, Channel Developer in the Projects department, explains the role of the dedicated teams.
Global service
To put it simply, everything that doesn’t involve detailed in-store sales is assigned to theOutdoor Sales Department, which “playsa key role in the development and marketing of Espace Maison’s products and services, with professionals and private individuals alike”. Virginie also insists on the sales approach inherent in the department’s functions: “We go out and meet those who We are also able to meet the needs of architects, interior designers and other trades…”. In this way, the teams’ priority is to establish and maintain a bond of trust and legitimacy with the customers – particularly professionals – who visit us regularly.
Passionate experts
Some forty people make up theOutdoor Sales Department, headed by Kamlesh Ramjee, and the team continues to grow as the need arises. While the Business Developers seek out specific, innovative products, analyze demand and the market, and support the sales team, the sales staff specialize in the worlds of construction, decoration, pet supplies, garden equipment, tools… to offer a personalized service, right through to the completion of projects. While the Contracting team deploys its expertise and know-how on site, the after-sales service ensures that products work properly and that customers are satisfied. Virginie adds: ” Geoffroy ‘s team manages stocks and distribution of our prefabricated products made in Moris. All of this is supported by a dynamic administrative body that accompanies both teams and customers.”
What is a Channel Developer in the Project Department?
I play a crucial role alongside developers, architects, interior designers, project managers, etc., at every stage of their projects,” says Virginie. I make sure that the products requested meet technical, aesthetic and budgetary requirements. My mission begins with an in-depth analysis of the customer’s needs, taking into account their constraints and objectives. I then propose appropriate solutions, in line with their expectations, and work closely with our suppliers to achieve this.” From the design phase through to project delivery, Virginie ensures follow-up, guaranteeing a relationship of trust and serenity with the customer. She builds lasting partnerships, based on the excellence and reliability of the services and products she puts forward. A case in point is the renovation work carried out at the Cotton Bay Resort in Rodrigues, one of the latest achievements of the specialists in theOutdoor Sales Department.22
